Returns / Refunds Policy

Damages
It is important that all damages are reported by email strictly within 24 hours of delivery. Please send photographic evidence if possible.

Pine-Apple will only accept returned goods if they are received in their original packaging.

Returns by Courier
Please call (01482) 441484 to arrange for the courier to collect your items from your home. Items left for the courier to collect are at you own risk. Items will not be credited back to you unless they are received by Pine-Apple.

We have selected these products on the basis that they may be used for domestic purposes only and we will not be liable for any loss resulting from the commercial use of our products.

Goods not received
Claims in relation to goods charged but not received should be made within 14 days of dispatch. Failure to do so may affect your claim.